Change Management Specific Services

	Operational Assessments
	Project Management
	Business Process Improvements
	Performance Measurements
	Curriculum Development
	Training Delivery

Key Benefits

	Developing functional knowledge and expertise to improve customer service and business performance
	Identifying the project leader, champion and major stakeholders, and communicating them throughout the organization
	Establishing the goals, objectives and agendas, and communicating the impact to the organization if the project isn't successfully delivered
	Communicating the core competencies and supporting infrastructure that are needed to launch a successful project
	Feeling comfortable supporting remotely managed teams by using groupware applications to keep members abreast of changing goals, initiatives and deliverables
	Determining how to make current processes more effective by using process maps and gap analysis
	Enhancing customer loyalty by creating effective communication channels to support, development and sales staff
	Cutting operations' costs and improving business processes with information technology implementations
	Creating and executing a project plan on schedule and within the requested budget
	Shortening the product development time-to-market by developing E-Business products
	Cutting product fulfillment costs by using new media delivery mechanisms such as moving from print to Internet delivery
	Cutting customer support costs by enabling customers and subscribers to automatically renew subscriptions via the Internet

Client Referral

	3Com Corporation
	American Online, Inc.
	Baan Company
	Lose To Live.com
	National Black MBA Association - DC Chapter
	National Cybercrime Training Partnership
	U.S. Department of Health and Human Services, National Institutes of Health Office of Research Facilities (DHHS-NIH-ORF)
	U.S. Department of Health and Human Services, National Institutes of Health Training Center (DHHS-NIHTC)
	Paradigm Alliance Group
	The Baldwin Group, Inc.
	U.S. Department of Justice, National White Collar Crime Center (DOJ-NW3C)

Operational Assessments
Our assessments include process measurement, technology assessments, leadership assessment, skills assessment, and performance measurement that include balance scorecards, communication planning, and organization diagnostics.
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Project Management
We have coached and program managed cross-functional teams to develop and market software applications, messaging services, and information services for corporations and small businesses. We have implemented project management procedures that have resulted in cutting eBusiness, web site, and portal introduction timetables and increasing employee productivity.  Our experienced project managers plan, execute, control, and budget any project, regardless of size. We customize our approach for the appropriate audience. We use timelines, Gantt and PERT charts, Microsoft Project, and other project management tools to effectively manage and communicate the progress of projects.
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Business Process Improvement (BPI)
Our BPI services improve the operations in single processes or limited segments within a business. Typically BPI is used to improve performance in specific areas of operation without the radical change that business process reengineering might offer. We can provide objective and efficient reviews of organizational effectiveness that pinpoint areas of strength and weakness. We provide realistic organizational, training, and coaching goals that will lead to process improvements.  Our improvement recommendations are creative solutions that streamline and reinvent workflow processes to help an organization optimize the talents of people and  use of resources effectively.
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Performance Measurements
We develop management tools and measures of effectiveness for assessing and managing organizational, functional, and individual performance. We help our clients develop meaningful and replicable metrics in areas such as internal process management, product introductions, and customer satisfaction. 
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Curriculum Development
We develop content for training sessions, workshops, and presentations that motivate employees to grow their functional expertise, achieve business goals, and/or improve customer satisfaction. 
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Training Delivery
Our training services are focused on providing the best motivators for adult learning and implementing effective change management practices in organization.  We facilitate the investment in an organization's human capital through meaningful, structured, and blended training programs.  Further, we use group  training and interaction to help personnel understand the importance of their individual contribution to the success (or failure) of the organization. We help team members develop insights and skills to understand the significance of accountability.  Our training courses incorporate the use of materials that stimulate participation and increase retention. We stress alignment to goals and objectives, relevance to the organization, pre- and post-assessments, interactivity, and a fun and challenging learning environment.

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